CLIENT PORTAL FAQ'S
🔒 What is the Client Portal?
🔒 The client portal is supported by Reliatrax and is a secure, HIPPA compliant platform designed to keep track of your documents, treatment progress, attendance, payments and billing history and more.
📌 From your client portal you can manage billing, payments, scheduling, and messaging.
📌 You can also order documents like Progress Reports, Affidavits of Enrollment and DRS forms.
📌 From your client portal you can manage billing, payments, scheduling, and messaging.
📌 You can also order documents like Progress Reports, Affidavits of Enrollment and DRS forms.
🔗🔒 What is the link to the Client Portal?
✅🔒 Please bookmark this page, the CLIENT LOG-IN PAGE or this link: https://5280dtc.reliatrax.net/ClientPortal
❓🔒How do I log in?
📧🔒 If you completed your intake more than 48 hours ago, you have been sent an INVITE to the Client Portal.
📌 Look in your email and/ or junk mail for an invite from
[email protected] or do an email search for the term, "Welcome to the ReliaTrax Client Portal!"
📌 If you completed your intake less than 48 hours ago, please give us 24-48 hours to process your information and keep an eye out for the client portal invitation.
📌 Look in your email and/ or junk mail for an invite from
[email protected] or do an email search for the term, "Welcome to the ReliaTrax Client Portal!"
📌 If you completed your intake less than 48 hours ago, please give us 24-48 hours to process your information and keep an eye out for the client portal invitation.
🔑🔒 I forgot my password
📌 If you HAVE ALREADY CREATED A USER NAME AND PASSWORD, and forgot your password to the client portal, you can click the 🔒 Client Portal button below to be prompted to reset your password.
📌 Once you have changed your password, you should be able to access the client portal.
📌 Once you have changed your password, you should be able to access the client portal.
📌 If you HAVE NOT CREATED A USER NAME AND PASSWORD, please search your email for the "Welcome to the ReliaTrax Client Portal!" invite.
📌 If you are still having trouble, please contact the HelpDesk at [email protected] to request assistance.
📌 If you are still having trouble, please contact the HelpDesk at [email protected] to request assistance.
📅 Appointment Reminders
📌 Email and text appointment reminders will come approximately 30-60 minutes before group from the address: [email protected].
📌 For HIPPA purposes, the reminder will not contain your name or the agency name, just the appointment date and time and zoom link, which can also be found In the APPOINTMENTS TAB in your client portal.
📌 For HIPPA purposes, the reminder will not contain your name or the agency name, just the appointment date and time and zoom link, which can also be found In the APPOINTMENTS TAB in your client portal.
⛪ What is Reliatrax?
⛪ Reliatrax is our HIPPA Compliant Practice Management System.
📌 Reliatrax houses our client records and provides a framework for billing, scheduling, and messaging needs, including hosting your client portal.
📌 Additionally, Reliatrax interfaces with Colorado State Probation, allowing your probation officer, if assigned, to access your attendance and payment history.
📌 IMPORTANT TO NOTE: Your probation officer, if assigned, DOES NOT have access to your treatment notes. What you say in group stays in group.
📌 EXCEPTION: Concern for the safety of yourself or others and violations to agency and/or probation policies.
📌As a reminder, your email and text reminders will come approximately 30-60 minutes before group from the address: [email protected].
📌 Reliatrax houses our client records and provides a framework for billing, scheduling, and messaging needs, including hosting your client portal.
📌 Additionally, Reliatrax interfaces with Colorado State Probation, allowing your probation officer, if assigned, to access your attendance and payment history.
📌 IMPORTANT TO NOTE: Your probation officer, if assigned, DOES NOT have access to your treatment notes. What you say in group stays in group.
📌 EXCEPTION: Concern for the safety of yourself or others and violations to agency and/or probation policies.
📌As a reminder, your email and text reminders will come approximately 30-60 minutes before group from the address: [email protected].
📩🔒 Reinvite to Client Portal?
📩🔒 We are happy to resend the invite to the client portal but FIRST
📌 Please search your email and/ or junk mail for the original invite with the subject "Welcome to the ReliaTrax Client Portal!"
📢 If you are still having trouble, please CONTACT US and we'll see about getting you logged in.
📌 Please search your email and/ or junk mail for the original invite with the subject "Welcome to the ReliaTrax Client Portal!"
📢 If you are still having trouble, please CONTACT US and we'll see about getting you logged in.
🔒 Still having trouble with the Client Portal?
🔒 📢 Whether you are having trouble logging in or forgot your password, reach out to us and we'll help get you back on track.
📢 CONTACT US and we'll see about getting you on track.
📢 CONTACT US and we'll see about getting you on track.
If you are in immediate crisis and would like to talk to someone via phone or text, Colorado Crisis Services is available 24/7/365 and is FREE of charge for all Coloradans and their families.
To contact them, click HERE.
To contact them, click HERE.
"Whether you think you can or you think you can't, you're right.”
